We have several lawful reasons that mean we can use (or 'process') your personal information. One lawful reason is something called your 'legitimate interests'. Broadly speaking legitimate interests means we can process your personal information if:
- We have a genuine and legitimate reason and
- We are not harming any of your rights and interests.
What information do we collect when you use the LabourPains website and how do we use it?
When you use the LabourPains website, we use various technologies to collect information automatically – such as your IP address. This is commonplace across all internet services to enable the investigation of issues such as service availability and the identification of malicious use. This information is then kept in our internet access logs.
If you contact the OAA with an enquiry about the LabourPains website, such as a question about our content, you may be contacted to provide feedback on how we managed your enquiry. You will be asked for your consent when you submit your data to us.
We will hold the information you provide us for as long as necessary to support the service we are providing you, for example so we can continue to provide assistance or resolve an ongoing issue.
If no communication has been made in over 12 months and the information is not required to resolve an ongoing issue, then all communication and any personal information will be deleted. Non-personal information, such as how long your enquiry was open for or the part of the website you were using, will remain. This is to allow for reporting over a period greater than 12 months.
Information is kept for 12 months to allow for trend analysis, identifying reoccurring issues and understanding common issues.
Exceptions include those currently following the complaints process, or when consent to keep information for longer has been obtained. Additionally, if we have determined that the information supplied contains personal information that we do not need to hold to provide assistance, we will endeavour to remove this information sooner.
We analyse information to see what is most effective about our website and associated services to help us identify ways to improve it and to make it more effective. We may also use information for other purposes, which we would describe to you at the point when we collect the information.
By doing this, though, we will also carefully consider and balance any potential impact on you and your rights.
If you choose to interact with us on social media, we may receive some personally identifiable data about you, which is supplied by the channel you are using (for example, Facebook, Twitter or YouTube). This may include:
- name
- social media handles (such as Twitter account name)
- location history (where you are contacting us from)
- images (such as your profile picture).
We will process and store your data in accordance with the terms and conditions and privacy policy of the platform in question. You should be aware that your use of these platforms is governed by the terms and conditions agreed between you and the platform, rather than the LabourPains website.
You should be aware that social networks may control some of the data associated with interactions between you (the user) and us (LabourPains website) on their platforms. For example, we will be able to delete our own records of a private message conversation if you request us to do so, but social networks may store a copy of this conversation that we are unable to access.
We would recommend using the privacy tools built in to the social networks in question to ensure you are able to exercise your rights appropriately.
